Shipping
We ship Australia-wide with Australia Post. Sorry, we don’t currently ship overseas.
You’ll receive an email when your order is placed. If you have any questions about your order, email us at hello@jelenacents.com.
Returns and refunds
We want you to love your order. If you change your mind, you can return unopened items in their original condition within 14 days of delivery for a refund of the item price. Please email us first for return instructions. Return postage is paid by you, and original shipping costs aren’t refundable.
Damaged or faulty items
If your order arrives damaged or faulty, email hello@jelenacents.com within 14 days of delivery with your order number and a photo. We’ll replace it or refund you, including postage.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under that law.
Jelenacents respects your privacy. This policy explains what information we collect when you shop at jelenacents.com and how we use it.
What we collect: your name, email address, phone number, and delivery and billing address when you place an order.
How we use it: to process and deliver your order, contact you about it, and keep business records. We’ll only send you marketing emails if you’ve agreed to receive them, and you can unsubscribe at any time.
Payments: card payments are processed securely by Square. We never see or store your full card details.
Who we share it with: only the services needed to fulfil your order: Square (payments), Australia Post (delivery), and our website host. We never sell your information.
Cookies: our website uses cookies to make the shopping cart and checkout work, and to understand how visitors use the site.
Your rights: you can ask to see or correct the information we hold about you, or ask us to delete it, by emailing hello@jelenacents.com.
We handle personal information in line with the Australian Privacy Principles.
These terms apply to purchases from jelenacents.com, operated by Jelena Petronijevic trading as Jelenacents, ABN 65873707762.
